Policy
RETURNS & EXCHANGES
We stand behind every Euzeo blend. If something isn't right, here's exactly how we make it right.
Return window
30 days
From date of delivery
Restocking fee
None
Full refund on eligible returns
Return shipping
Customer
We cover it if the item is defective or wrong
What's eligible
Returnable
- Unopened bottles in original packaging
- Unused cap accessories with all parts intact
- Sets and bundles returned in full
- Defective or damaged items (photos required)
- Wrong item shipped
Final sale
- Opened or used fragrance bottles (hygiene)
- Items purchased with a discount of 40%+
- Gift cards
- Items returned after 30 days from delivery
- Products damaged from misuse or improper storage
How it works
- 01
Email us within 30 days
Send your order number and reason for return to support@euzeo.com. Include photos if the product arrived damaged or incorrect.
- 02
We'll confirm and send instructions
You'll get a return authorization and the address to ship to within 1–2 business days. For defective or wrong items, we send a prepaid label.
- 03
Ship it back
Pack the item securely in its original packaging. Customer pays return shipping (we cover it for defective or incorrect items). We recommend a tracked service — we can't refund items lost in transit.
- 04
Refund or exchange
Once we receive and inspect the return, refunds are processed to your original payment method within 5–7 business days. Exchanges ship as soon as the return is confirmed. Original outbound shipping is non-refundable.
Exchanges
Want a different scent or cap style? Email us within 30 days and we'll swap it, provided the original item is unopened and in resellable condition.
Exchanges follow the same shipping rules as returns — you cover shipping the item back, we cover shipping the replacement out.
Need to start a return?
Reach out with your order number and we'll take it from there.
Email support@euzeo.comThis page is maintained by Euzeo. Policy last updated July 2026.